Refunds
A launch policy, not a hidden exception.
Final eligibility and statutory rights depend on the operator and jurisdiction and require legal approval.
Product principle
Billing errors, duplicate charges, and verified service failures need a documented support path. Cancellation and refund are separate actions.
Before launch
Define request windows, used-credit treatment, processing time, payment-method return behavior, and regional consumer rights.
Operator identity, jurisdiction, support address, and final legal review are launch blockers and must be configured before production.